d10d Privacy Policy

1. Data Controller

d10d is the data controller responsible for the personal information you provide when registering and using the platform. If you have questions about how your data is handled, or wish to exercise any of your data rights, you can contact the d10d support team through the in-platform help section or at [email protected].

2. Information We Collect

d10d collects personal information in two main ways: directly from you when you register or interact with the platform, and automatically through your use of the platform. The specific data collected depends on how you use d10d and what services you access.

Information you provide directly:

• Full legal name and date of birth (required for registration and age verification)
• Philippine mobile number and email address
• Government-issued ID documents submitted for KYC identity verification
• Residential address in the Philippines
• Payment details including e-wallet identifiers (e.g. GCash or Maya account references) and bank account details used for PHP deposits and withdrawals
• Any information you provide when contacting customer support

Information collected automatically:

• Device type, operating system, and browser or app version
• IP address and approximate location (Philippines)
• Session activity including games played, bets placed, and time spent on the platform
• Transaction records including all PHP deposits, wagers, and withdrawal requests
• Login timestamps and access logs

3. How We Use Your Information

d10d uses your personal data for the following purposes. We only process information where there is a valid lawful basis to do so.

4. Sharing Your Information

d10d does not sell your personal data to third parties for marketing purposes. We share your information only in the following limited circumstances:

• Payment providers: PHP transaction data is shared with Philippine payment processors, banks, and e-wallet providers (such as GCash and Maya) only as necessary to process your deposit or withdrawal.
• Identity verification services: KYC document data may be processed by a third-party identity verification service to confirm your identity as required by applicable regulations.
• Technology and hosting partners: Service providers who operate the platform infrastructure on our behalf under strict data processing agreements.
• Legal and regulatory requirements: Where required by Philippine law, court order, or a lawful request from a government authority, we may disclose relevant data. We will notify you of such disclosures where legally permitted.
• Fraud prevention: In cases of suspected fraud or money laundering, account data may be shared with relevant authorities or industry fraud prevention bodies.

All third parties who process data on behalf of d10d are required to handle your information securely and only for the purposes specified.

5. How We Protect Your Data

d10d applies multiple layers of security to protect your personal information and account:

• SSL (Secure Sockets Layer) encryption is applied to all data transmitted between your device and the d10d platform.
• Passwords are stored using one-way cryptographic hashing — d10d staff cannot view your password in plain text.
• OTP (one-time password) verification is required for account access on new or unrecognised devices.
• Biometric authentication (fingerprint or face recognition) is supported on compatible Android and iOS devices.
• All KYC documents are stored in encrypted form with access restricted to authorised verification personnel.
• Access logs are maintained for all account login and withdrawal events.

While d10d takes reasonable and proportionate security measures, no system is entirely immune to security incidents. If you become aware of any unauthorised access to your account, please contact support immediately through the in-platform help section.

6. Data Retention

d10d retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by applicable financial and anti-money laundering regulations. Transaction records and KYC documents are retained for the period required by Philippine law.

If you request account closure, we will deactivate your account promptly. Some data will be retained for the legally mandated retention period after closure, particularly transaction history and identity verification records. Data that is no longer required will be securely deleted or anonymised.

7. Your Data Rights

As a registered d10d user, you have the following rights regarding your personal data. To exercise any of these rights, please contact support through your account dashboard or at [email protected].

• Access: You can request a copy of the personal data d10d holds about you.
• Correction: If any of your personal information is inaccurate or outdated, you can request a correction through account settings or by contacting support.
• Deletion: You may request deletion of your personal data, subject to our legal retention obligations. We cannot delete data that we are required by law to retain.
• Restriction: In certain circumstances, you may request that we restrict the processing of your personal data while a query is being resolved.
• Objection: Where we process your data based on legitimate interests, you have the right to object to that processing.
• Portability: You may request a copy of the data you have provided to d10d in a structured, machine-readable format.

We will respond to data rights requests within a reasonable timeframe. Some requests may require identity verification before they can be actioned.

8. Cookies and Tracking

d10d uses cookies and similar technologies to maintain your session, remember your preferences, and help us understand how the platform is being used. Strictly necessary cookies are required for the platform to function and cannot be disabled. Optional analytics cookies help us improve the platform experience and can be managed through your browser settings.

d10d does not use your browsing data to build advertising profiles or share it with third-party advertisers. Analytics data is aggregated and anonymised before use for platform improvement purposes.

9. Children and Minors

d10d is strictly for adults aged 21 years and above. We do not knowingly collect personal data from persons under 21. If we become aware that a minor has registered an account, that account will be closed immediately and any balance forfeited. If you are a parent or guardian who believes a minor has accessed d10d, please contact support immediately.

10. Changes to This Policy

d10d may update this Privacy Policy from time to time. When changes are made, the updated policy will be published at this page with a revised date. For material changes that affect how your data is processed, we will notify registered users through in-platform notifications or via the contact details on your account.

Your continued use of d10d after any update to this policy constitutes acceptance of the revised terms. If you have questions about any change, please contact support or refer to the FAQ page.